Privacy Policy

Last updated: January 2026

Introduction

neo-leaf is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you submit an enquiry through our contact form, we collect the following information:

• Full name
• Email address
• Service interest
• Any additional information you choose to provide in your message

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate with you about our services
• Improve our website and service offerings
• Comply with legal obligations
• Protect against fraudulent or unauthorised activity

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit an enquiry form, you consent to our processing of your data for that purpose.
• Contractual necessity: Processing necessary for the performance of a contract with you.
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Enquiry data is typically retained for a period of two years unless you request earlier deletion.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

• Service providers who assist in our operations
• Professional advisers where necessary
• Authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your personal data.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

neo-leaf
47 Chancery Lane
London, WC2A 1PL
United Kingdom

Email: [email protected]